Add walk-ins and complimentary tickets, edit booking records, and merge duplicate attendees from the administration area.
Add a name, contact details, and ticket quantity from the admin area. The new record appears in the same event list as online bookings, ready for check-in and export.
Not every attendee books online. Add walk-up registrations and complimentary tickets directly from the admin panel, so your attendee list stays complete and accurate regardless of how someone got their place.
Need to correct a name, update an email address, or move someone to a different event? Edit attendee details and reassign events from the admin panel without needing to cancel and rebook.
Manually added attendees appear alongside online bookings in your attendee lists, CSV exports, and check-in screens, so you always have one complete picture of who's coming.
Each person the site has dealt with has a record of their own: how many times they booked online, how many bookings you added for them, how often they have been in touch, and a private note only you can read.
The record is filed under a one-way code made from their email address, so the address itself is never stored beside it. You can correct every figure on it, and the note, yourself.
A booking also carries system notes: auto-generated red alerts when something needs your attention, such as a booking that was charged but could not be honoured and was refunded. They appear on the attendee record, plus an expandable summary at the top of the event's attendee list and the global attendee list, so outstanding issues are visible without opening every record.
Administrators can compare two records and choose which contact details, answers and bookings to keep. Bookings and ledger entries move to the retained record in one operation.
If both records contain payments that conflict, Chobble Tickets requires an explicit credit or write-off choice before completing the merge. This prevents a duplicate record from silently changing the account balance.
The attendee edit page shows a read-only summary table of everything that attendee has booked - each event, the date range for daily events, the quantity, and the check-in or refund status, with a total ticket count. You can see what someone booked without expanding the editor.
Sometimes a booking line should stay on the record for bookkeeping but not count towards capacity or check-in - a comp, a staff place, or a placeholder. You can mark a line as "no quantity" so it stays visible on the attendee record but counts as zero tickets.
A no-quantity line is excluded from ticket counts, capacity, check-in, bulk email audiences, and the public ticket page. A paid line must be refunded before it can be marked no-quantity.
Cash and offline payments can be recorded against an attendee on the ledger, so a walk-in who pays in cash still has their payment reflected in the balance.